Lithosphere The Lithium Community

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Tim Lopez is the director of support services and social research for Technology Services Industry Association. In this role, he works with TSIA's members to streamline support processes, improve their social support offerings, and achieve their overall support-oriented goals. Tim has held various leadership roles, and is most notably known for launching Symanec's award-winning Social Media Customer Care team. While at Symantec, Tim drove down support response times, increased social support volume, and introduced response automation tools, all while maintaining 98% Customer Satisfaction.


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