Have you submitted your Lithy?! Well we thought you may want to know who will be reviewing them once we've received yours!
We are pleased to announce our esteemed panel of 2018 Lithy Award Judges:
Joe Cothrel, Former Chief Community Officer @ Lithium Technologies- In his 20-year career, Joe has arguably touched more customer-facing online social efforts than anyone in the world. More than 300 companies on four continents have created successful programs with his advice and guidance, and his work has been cited in more than 50 books on the subject of online community, social media, online commerce and knowledge management. In 2014, Joe co-authored the book, Social Customer Experience with his Lithium colleague, Dave Evans. He also led the creation of Lithium’s community management certification programs. Joe recently stepped down from his role as Lithium’s Chief Community Officer, but accepted our invitation to participate as a Lithy judge this year. Follow him on Twitter.
Tim Lopez, Director of Support Services and Social Research @ TSIA- Tim Lopez is the director of support services and social research for Technology Services Industry Association. In this role, he works with TSIA’s members to streamline support processes, improve their social support offerings, and achieve their overall support-oriented goals.
While at Symantec, Tim notably launched Symantec’s award-winning Social Media Customer Care team. Additionally, he drove down support response times, increased social support volume, and introduced response automation tools, all while maintaining 98% Customer Satisfaction.
Tim has spoken at many conferences over the years, sharing best practices, personal experiences, and social support expertise. Tim is passionate about customer experiences and modernizing operations for the new era of support services. Follow him on Twitter.
Wayne Kurtzman, Research Director for Social and Experiential Solutions @ IDC- Wayne is an experienced technologist, practitioner and analyst of enterprise social media, collaboration and analytics and is responsible for the IDC Social, Communities and Collaboration practice.
Prior to joining IDC, Wayne led emerging technology programs for global B2B and B2C companies, leveraging community collaboration and social media to drive employee and customer experience, new efficiencies, and new revenue streams. He has developed global community, social, and analytics practices as well as award-winning knowledge management and advocacy programs.
Wayne is an adjunct instructor with the University of Tennessee, and a guest lecturer and speaker. A former journalist, Wayne volunteers with Destination Imagination, building 21st century creativity and problem-solving skills for students around the world. He holds a B.A. in Communications from Hofstra University. Follow him on Twitter.
Our judges are eager to review your impressive entries showcasing your successes... so show them what you’ve got!
Selection of winners will be a two-step process: a combination of the popular peer vote on the Lithium Community (online voting via kudos will take place August 22- 31) and through final selection by the judging panel and Lithium executives that will look at the spirit of the story and the compelling results/evidence to back up the submission.