Hi @CarolineS Thrilled you will join us in Austin and we'd love to see you at both! The morning sessions may be similar but I expect we'll get a different mix of customer voices in the afternoon and cocktails at the Exploratorium will be amazing!
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The last year has been big—we added new customers, new employees, new products, and expertise. We're launching our new global customer roadshow to keep our best customers in the know on all the big things happening —"Lithium CX Live".
Over the course of October and November 2018, Lithium is taking the CX Live show on the road to five cities around the world, kicking off with our marquee event in Austin:
Austin (2-day marquee kickoff event, with optional workshops and Lithy’s Party!)
October 3-4 @ Omni Downtown Austin
October 17@ The Exploratorium
October 31@ Grand Hyatt Melbourne
November 13 @ The Brewery
TBA 2019 @ Lightbox
Our customers are at the heart of this roadshow; every CX Live event will provide you an opportunity to exchange best practice and advice with your peers. You will also hear roadmap and product updates, plus knowledge sharing from Lithium leadership and industry experts.
In Austin, Texas where we’ll build the next generation of CX together. This event will take place over the course of two days, with Wednesday (10/3) featuring an optional training/certification program that will require a fee to participate in ($499) and end with our Lithys celebration that evening (free to attend!).
Thursday (10/4) will be a free day-long program that will include an update on Lithium and our roadmap from Lithium’s leadership, as well as customer panels and plenty of interactive engagement with your peers. We’re looking forward to a fun-filled day with lots of great content shared in a collaborative way.
By attending a Lithium CX Live event, you'll:
Hear Lithium's vision for the future of service, customer care, and digital marketing.
Learn about our product roadmap for the next generation of digital customer experience.
Meet and network with experts and peers that will help you get more out of your digital and social strategy.
And of course, those coming to the Austin event can attend the annual Lithy Awards Ball!
Want to share your Lithium success story at a CX Live event? No problem - simply provide us a summary here and we will do our best to accommodate you.
Register here for the marquee event in Austin or here for any of the roadshows in New York, San Francisco, London or Melbourne.
We look forward to seeing you on the road!
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Hey @Parshant - thank you for flagging! I don't see the issue on this side - the link works for me - can you let me know if it's still a problem? Here's the full link regardless and thank you for the feedback!
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How would you choose to engage with a brand for help? Some of us may look up and call the 1-800 support number, but most others would pull out their smartphones and find a way to message the brand directly.
Welcome to the world of conversational commerce. Consumers want all interactions with a brand – from shopping to getting their questions answered – to happen with ease from anywhere. In addition, brands that experiment with new channels will ultimately see happier customers. According to Sapio Research, 63% of consumers who have used direct messaging to contact a brand report they were very satisfied/satisfied with their experience.
Lithium has been working with Apple during their beta process, and today we are excited to announce our support for Apple Business Chat. Lithium’s integration with Apple Business Chat includes the ability to:
Monitor incoming conversations
Filter, prioritize, tag, and route those conversations for response by an agent
Respond to conversations
Analyze sentiment, agent performance, channel performance, etc.
“Great customer service today is really about creating great customer engagement,” said Lithium CEO Pete Hess. “Today’s consumers expect a convenient way to interact with brands without waiting on hold or expiring chat sessions. The ease of messaging a brand directly and personally, through Apple Business Chat, is a crucial way brands build loyalty and trust. Being there for customers whenever and wherever they want to connect with you is an absolute necessity for businesses who wish to survive.
We’re excited to add Apple Business Chat as another channel for brands to provide exceptional digital customer care. Please contact your Lithium Account Representative representative for more information on integrating with Apple Business Chat.
Learn more about integrations with Apple Business Chat here. Or check out our press release announcing this integration here.
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