We're hiring a Community Content Manager at Esri. It's an exciting opportunity to help create and execute the content and storytelling strategy of a growing community program that supports a passionate user community. Feel free to reach out for details. More info here: https://www.esri.com/en-us/about/careers/job-detail?req=10079&title=Community%20Content%20Manager
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Thanks for looping me in, @BeckyS! Hi @mvanpelt, Sorry on the delay in getting back to you. I echo the feedback shared by @JakeR and @ClaudiusH . Great stuff and I've used similar approaches when working with internal stakeholders. A couple things I would add are: 1. When aiming to guide or change the behavior make sure to have a good understanding of the stakeholder value propositions and what business goals they are aiming for, what are they being measured by, what problems are they trying to solve? Once you understand those answers then you can better position how the community or what you want them to do will be a benefit to them. Speaking their language is always key too so you can explain what you asking them to do will help them solve their issues and problems. 2. On the note about moving internal content to an external community, and based on what you shared, there might be some hesitancy in sharing the internal knowledge externally because they don't understand what part of the content should be shared externally. I know I've experience similar push back initially as well because of fear or uncertainty. I found that a few working sessions and clarifying conversations to co-created policies and guidelines with these teams helped to move things forward. Changing the behavior by removing the old trigger is a good move but it definitely has to be done in the right way, and I know not all internal stakeholder will be onboard, I would just be sure to focus on the key partnerships and getting as much leadership buy-in as you can before closing existing forums. For our Esri community strategy, our Esri Customer Advocacy team is a close partner of ours and we've trained them how to moderate and respond in the forums as one of the many staff SMEs who contribute to our external community. I've focused a lot of my time and energy on building a relationship with them, and creating a model of tying community participation to their job that I plan to scale to other staff in a way that works. Over time this approach has helped to move things ahead. I hope this helps, and as always, I'm happy to jump on a call to chat and share more.
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