The Lithium Community

syork

I'll help as much as I can :) https://www.agl.com.au/help/emergencies-power-outages Here is a page where we surface Community content as 'FAQs' on the botom of our web content. We have built a component that pulls the content through. Some pages manually pull through the URLs if I provide them to the webteam. But for most pages, anything that has a label 'FAQ' and their page identifier (in this case we use the label 'Outage'). The component knows to look for these two labels and pulls up to top 5 articles (typically most viewed). So, our Community uses Labels as ways of organsiing ourselves and tags for users etc Community is seen as a flexible and fast solution to publish content and provide self-service information. We agreed to show the full content on the website for a better user experience to give users info they need in the channel they are in - then if they need more info they come to Community. I really want to show solved answers to start socialsing community content more across our digital channels to help users with relevant content when they need it and grow awareness of our community organically.

syork

Hi! I would love to hear from other communities that are using the ActiveCast feature to showcase community content on their corporate/hq website. We currently have created a customised component in our website (sitecore) that pulls community TKB's using Labels. I would like to also feature 'Accepted Solutions' in a similar way. The overall aim is to showcase support content and self-service help on key pages of our website where users need specific help by topic. (And increase awareness of our community through this content). Also, is there an update on when this is available to that users can interact on the website using the component rather than it being static and you have to return to Community to comment or like? Examples of your website would be grand to see how you are using this feature for forum posts and/or TKB's. Thanks!

syork · ‎09-25-2018

Amazing @ClaudiusH! Thank you for those super helpful instructions. The way we have designed this post page, I think we need to do some customisation so it is responsive but great to know this is here :) appreciate the help. And that form customisation is very helpful - I can see some cases we could use this for sure. Stakeholders will be happy!

syork · ‎09-23-2018

Thanks for the quick response @VikasB, When you say placeholder, can you please clarify what you mean for that? Is it possible to do for posts within one board?

syork · ‎09-23-2018

Hi there experts :) I am looking to create a private internal Idea Exchange for employees. For this particular initative, a requirement is to have users answer 3-5 questions to get ideation and ensure submissions are meeting basic requirements. We could link the Idea Board to some guidelines in our 'Gettting Started' section but I wondered if it was possible JUST for this Idea Board's Post Page, to have the questions embeded in the post page? As they go to type the text would stay as a guide and force users to answer each question in the Idea submission process (because, really, who does read the guidelines?! ?

The Lithium Community

Re: Examples of .com using ActiveCast

Examples of .com using ActiveCast

Re: Post page body content field - is it possible to have content prefilled?

Re: Post page body content field - is it possible to have content prefilled?

Post page body content field - is it possible to have content prefilled?