Feels a lot cleaner & modern. Glad to see the Lithosphere name back :D Good work on the community @AndyK and all those involved, I know first hand how much effort it can take. I'm sure there will be a few kinks to iron out over the coming days, like moving into a new house and decorating. The new structure feels more natural.
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Hi @TanyH We currently use a social listening tool called Brandwatch which does this quite well. In addition to covering public content on our community it also scans the wider social space to build a much more complete picture. On the Lithium side, we have our community integrated into Lithium Social Media Management, this allows us to tag all discussions on the community based on language and keywords similar to the social media workflow. Using these tags we're able to build work queues if needed with prioritisation and smart views in Lithium SMM Analytics to monitor volumes. Lithium Social Intelligence does provide some context and insight as well into the community, it's really useful for the analytics around threads/discussions. There's a mixture of options available to tackle this one. I'm sure other members of the community will have examples to share in this space as well. Happy to discuss further if you want to go into a bit more detail on what our approach is.
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