The Lithium Community

Well done guys, with great company again :)  ... View more

Thanks, yeah we just noticed the IE issue... 19.1 isn't too far away thankfully ;)  ... View more

"I pitched the idea of the auto-responder to our Lithium account leads, and the consensus was that it was a good idea." I guess you don't need to have a background in this field to sell the product these days...  All the very best of luck with this, be sure to share your results and what you've delivered as I'm sure others would be interested in such a solution. After ive slept on this i also had a suggestion... Take a look at Auto desk they implemented a bot to reply to posts, i think it worked well from what i heard but not seen any results, would be much better than a stock reply as the bot can answer the posts with a contextual reply.  ... View more

That's great, sounds super active... I think the fact that this feature isn't available from Lithium adds some weight to the argument it's not a great thing to do but no two communities are the same and what crash and burns for one is a major success for others.  I'm not aware of any notification feeds you could hook into to develop this feature but i suspect it would be a fair chunk of dev to achieve it as you'd have to monitor all topics for no reply in X then post, anything is possible though... The only thing that comes to mind is the auto-escalation functionality, this could be configured to trigger an email if not reply to a topic in X, you can also configure by the board, maybe you could use this as the trigger then build something that listens to these alerts to do a postback.... just thinking out aloud... may be a stupid idea...  Do you have any developers who could help with this? if not i can suggest some excellent 3rd party devs which are a fraction of the cost of Lithium professional services if you do need some help with this.  ... View more

Hey,  That's great that you have lots of traffic, I would, however, advise against any form of auto-reply to unanswered questions in your community and suggest that you focus on trying to foster more peer to peer to help reduce the number of unanswered topics.  As a general rule if someone has taken the time to post in your community they have most likely already googled an answer, looked at your site and so giving them a boilerplate reply with some links they have no doubt already looked at isn't likely to answer their question but more importantly could give them a bitter taste in their mouth with regards to your site and if they don't have a good experience then who's to say they will come back, continue to engage and who  knows maybe one day be a superuser...  On that point, do you have a superuser scheme, have you thought about trying to get your SUs to swarm around these unanswered topics?  You could build some cool tools to help with that!     ... View more