Lithosphere The Lithium Community

Find general information and information about Lithium Support team policies and procedures here.
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Hours of Operation Lithium Customer Support operates Monday to Friday, 9AM-5PM local time (excluding published holidays) Observed Holidays for 2018 Americas New Year’s Day January 1 President’s Day February 19 Memorial Day May 28 Independence Day Jul...
by Lithium Staff TreyW Lithium Staff in Support Information latest reply ‎October 24, 2018 11:03 PM
Question What is Lithium's Bug Process? Answer Lithium handles all incoming issues through our Support team. Our article on how to report an issue is available here. During the triage and troubleshooting process, Lithium may identify a particular iss...
by Lithium Staff NoraG Lithium Staff in Support Information posted on ‎September 10, 2018 11:33 AM
In 2018 Lithium is moving all customer sites to SSL encryption (HTTPS) to safeguard customer data. HTTPS encrypts all data passed between the end user and your community. Lithium is ready to work with you to enable, test, and deploy a SSL certificate...
by Lithium Staff PhilippeM Lithium Staff in Support Information posted on ‎April 09, 2018 8:23 AM
We know that there are events that specific communities consider "major" for their business -- whether this is the Superbowl (top of mind at the moment!), Black Friday/Cyber Monday, a new product launch, a relaunch of your design, demo for executives...
by Lithium Staff PhilippeM Lithium Staff in Support Information posted on ‎January 17, 2018 10:06 AM
When should I escalate? You should escalate when there is urgency involved in a support ticket. This would include issues such as, but not limited to, time constraints, SSL certificates expiring soon, or a major impaired function that does not qualif...
by Lithium Oracle Lithium Oracle in Support Information posted on ‎January 10, 2018 11:52 AM
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Meet the community team - 2018