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Strategy

If you're looking for more information about Lithium's services, insights on social strategy and best practices, or just looking for a way to share your expertise, this is the right place to join the discussion!
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jvon

Measuring Post Engagement

Greetings folks, I had an idea and was hoping someone has solved it before. We've recently re-visited our Social Response practice and have adopted 'jester' style responses (more tounge in cheek).  I ...
by Occasional Contributor jvon Occasional Contributor latest reply ‎09-07-2015 06:43:12 PM
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Wendy_S

Private message search

Whoooop Whooop, it's here!! A feature many of us waited for and we're looking forward to turning this on but, I must admit I have mixed feelings about it. Maybe it's cultural to have these concerns bu...
by Honored Contributor Honored Contributor latest reply ‎09-07-2015 06:35:37 PM
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yurikleban

Staging vs Production admin

Hey All, Sorry for the newbie question, but was wondering if someone could give a quick explanation of the difference between the the admin side of Staging (which includes Studio) and the actual Produ...
by Advisor Advisor latest reply ‎08-26-2015 09:38:29 PM
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Wendy_S

Ability to Accept Solution/ Kudo via the notification email

Hi Community.   We're looking into testing out some existing Lithium features and one of those things is for users to be able to accept a solution directly from the email notification that contains th...
by Honored Contributor Honored Contributor latest reply ‎08-25-2015 06:13:25 PM
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lradden

changing existing ranks formulas

Hi everyone! I am evaluating our current ranking system, and coming up with new ranks to lessen the gap between those who wrote 1 post and those who write more, but my main goal is to reward and encou...
by Valued Contributor Valued Contributor latest reply ‎08-20-2015 04:08:48 PM
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Toby

Blogging - Content and promotion

Good day everyone,Once you have assembled your team of bloggers, created a calendar, set up best practices for content, what are you doing about promotion within your community?Yes the blog may be add...
by Trusted Contributor Trusted Contributor latest reply ‎08-19-2015 03:25:11 PM
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mojijoy

Set up Google Analytics Goal in the Community

I would like to get more data from the online community but it's difficult for me to embed Google Analytics code in the community platform.I'd like to see the behavior of users - ex. the traffic sourc...
by Valued Contributor Valued Contributor latest reply ‎08-19-2015 12:59:50 PM
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lenaellis

Rank Image does not appear in post

HI, I am trying to distinguish or moderators on the forum for users. I was able to add a rank for moderators which added a small image next to their name on their profile. I would like for this image ...
by Occasional Advisor Occasional Advisor latest reply ‎08-18-2015 11:15:30 AM
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JillianB

Spam Attack - What plan do you have in place?

Last night around 7:30pm, we were inundated with spam. It wasn't the worst I've ever seen (that honor goes to my former community that once saw 1200 posts/hour for more than a day), but it was a bit n...
by Esteemed Contributor Esteemed Contributor latest reply ‎08-18-2015 01:05:44 AM
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JasonHill

How an idea exchange helped turn the innovation tables on the competition

It was pleasing to see MYOB's hugely popular idea exchange and "buzzing community" get the kudos for helping to transform the company and get second place in the prestigious annual BRW Most Innovative...
by Honored Contributor Honored Contributor latest reply ‎08-18-2015 12:32:43 AM
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JasonRo

Targeting a Community through Customer Profiling

You've just spent a lot of money to create a Lithium Community on your company's domain.  You've done the technical work, and now it's time to start promoting the community and attracting community me...
by Lithium Alumni (Retired) Lithium Alumni (Retired) latest reply ‎08-13-2015 05:06:31 PM
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JKurfis

Is there an Management overview training for LSW?

Hello everyone. I was looking for a Manager/Supervisor training overview for Lithium Social Web. Is there one?
by JKurfis New Commentator latest reply ‎08-12-2015 04:30:02 PM
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lilim

Accepted Solutions - When to remind and when to accept

Hi everyone, I am looking for some best practice advice on two things -- 1) If you have enabled accepted solution reminders, how long do you wait before sending this to the poster? 2) If you have gran...
by Honored Contributor Honored Contributor latest reply ‎08-12-2015 02:24:26 PM
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Sido

Detecting 'viral' posts in LSW

Most of our Facebookposts are interactions between us and a customer. Sometimes a friend or relative chips in, but these posts mainly are a back and forth between the two of us. However, lately we hav...
by Occasional Contributor Sido Occasional Contributor latest reply ‎08-04-2015 10:30:42 AM
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lilim

Visual changes to Accept As Solution button

Hi everyone, In our community, our Accept As Solution button is the same color and height as the reply button. I am considering changing the color, moving the position, making it wider, etc.Has anyone...
by Honored Contributor Honored Contributor latest reply ‎07-29-2015 03:48:59 PM
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RaySavich

Distributors and Resellers on the Community

We sell through a channel with distributors and resellers. As our channel partners have lots of face time with our end customers, we are encouraging our partners to promote and participate in the Comm...
by Valued Contributor Valued Contributor latest reply ‎07-29-2015 03:04:00 PM
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Fiore

delete users repeated post

Hi everyone!My community is growing slow but safe. We already hace more than 6K and have 2 months live.The thing is that i feell thar the most relevant content for my users are topics about their busi...
by Occasional Advisor Occasional Advisor latest reply ‎07-24-2015 02:28:59 PM
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bethanymillernp

A Guide to the Analytics Screen in Lithium

Hi everyone Does anybody know of any links or guides that can better explain the Analytics Tab in Lithium SW? I've searched through the site and can't seem to find anything, but I might not be looking...
by bethanymillernp New Commentator latest reply ‎07-20-2015 07:15:35 AM
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yvonnebrill

Identifying users without single sign on

We're considering creating an area of our community dedicated to support for 'high value customers'. The idea is that they are rewarded for using our service heavily, so the area acts as a 'value add'...
by Occasional Contributor yvonnebrill Occasional Contributor latest reply ‎07-20-2015 12:40:02 AM
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aagurto

Best practices for featured topics

Hello  I've added the use of featured topic to our community content strategy . In our community, we have a public and a private section; so we've featured topics for both audiences: the one that's no...
by Advisor Advisor latest reply ‎07-17-2015 04:25:14 PM
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