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Greetings folks, I had an idea and was hoping someone has solved it before. We've recently re-visited our Social Response practice and have adopted 'jester' style responses (more tounge in cheek). I ...
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Whoooop Whooop, it's here!!
A feature many of us waited for and we're looking forward to turning this on but, I must admit I have mixed feelings about it.
Maybe it's cultural to have these concerns bu...
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Hey All, Sorry for the newbie question, but was wondering if someone could give a quick explanation of the difference between the the admin side of Staging (which includes Studio) and the actual Produ...
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Hi Community.
We're looking into testing out some existing Lithium features and one of those things is for users to be able to accept a solution directly from the email notification that contains th...
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Hi everyone! I am evaluating our current ranking system, and coming up with new ranks to lessen the gap between those who wrote 1 post and those who write more, but my main goal is to reward and encou...
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Good day everyone,Once you have assembled your team of bloggers, created a calendar, set up best practices for content, what are you doing about promotion within your community?Yes the blog may be add...
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I would like to get more data from the online community but it's difficult for me to embed Google Analytics code in the community platform.I'd like to see the behavior of users - ex. the traffic sourc...
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HI, I am trying to distinguish or moderators on the forum for users. I was able to add a rank for moderators which added a small image next to their name on their profile. I would like for this image ...
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Last night around 7:30pm, we were inundated with spam. It wasn't the worst I've ever seen (that honor goes to my former community that once saw 1200 posts/hour for more than a day), but it was a bit n...
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It was pleasing to see MYOB's hugely popular idea exchange and "buzzing community" get the kudos for helping to transform the company and get second place in the prestigious annual BRW Most Innovative...
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You've just spent a lot of money to create a Lithium Community on your company's domain. You've done the technical work, and now it's time to start promoting the community and attracting community me...
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Hello everyone. I was looking for a Manager/Supervisor training overview for Lithium Social Web. Is there one?
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Hi everyone, I am looking for some best practice advice on two things -- 1) If you have enabled accepted solution reminders, how long do you wait before sending this to the poster? 2) If you have gran...
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Most of our Facebookposts are interactions between us and a customer. Sometimes a friend or relative chips in, but these posts mainly are a back and forth between the two of us. However, lately we hav...
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Hi everyone, In our community, our Accept As Solution button is the same color and height as the reply button. I am considering changing the color, moving the position, making it wider, etc.Has anyone...
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We sell through a channel with distributors and resellers. As our channel partners have lots of face time with our end customers, we are encouraging our partners to promote and participate in the Comm...
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Hi everyone!My community is growing slow but safe. We already hace more than 6K and have 2 months live.The thing is that i feell thar the most relevant content for my users are topics about their busi...
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Hi everyone Does anybody know of any links or guides that can better explain the Analytics Tab in Lithium SW? I've searched through the site and can't seem to find anything, but I might not be looking...
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We're considering creating an area of our community dedicated to support for 'high value customers'. The idea is that they are rewarded for using our service heavily, so the area acts as a 'value add'...
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Hello I've added the use of featured topic to our community content strategy . In our community, we have a public and a private section; so we've featured topics for both audiences: the one that's no...
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