Lithosphere The Lithium Community

Strategy

If you're looking for more information about Lithium's services, insights on social strategy and best practices, or just looking for a way to share your expertise, this is the right place to join the discussion!
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ReneAvon

What are your best engagement tips?

Hi there,  I manage the Avon Beauty Connects community (http://www.avonbeautyconnects.co.uk) and we have been trying some new tactics to engage our community such as competitions, asking them to choos...
by Trusted Contributor Trusted Contributor latest reply ‎09-15-2015 03:22:19 PM
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raouldelange

Clean up topics - removing, hiding, merging, closing irrelevant content

Hi there, A question to all that manage a community: how to deal with outdated content on the community? A small intro: I work at a Dutch healthcare insurance company, Zilveren Kruis, and each year ou...
by Occasional Contributor raouldelange Occasional Contributor latest reply ‎09-13-2015 03:51:56 PM
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stacias

Best way to communicate board and UI changes to community

Hello, We are updating our UI and restructuring our boards. We want to let our members know that changes are coming without too much detail at this point. A little back ground. Our members in the past...
by Occasional Advisor Occasional Advisor latest reply ‎09-09-2015 02:50:26 PM
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daphtan

Superuser materials

Our community is finally getting around to launching a superuser program.  Is there some sort of superuser onboarding process or materials that other communities have created/given out? What do you pu...
by Honored Contributor Honored Contributor latest reply ‎09-08-2015 08:52:40 AM
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Wendy_S

Anonymous kudo-ing - what's the middle of the road

I guess this is a bigger question than just kudo's but I just got stuck on this thought as I solved my pc issue today with the help of one of our own forum threads.   And the accepted solution under t...
by Honored Contributor Honored Contributor latest reply ‎09-08-2015 12:55:07 AM
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jvon

Measuring Post Engagement

Greetings folks, I had an idea and was hoping someone has solved it before. We've recently re-visited our Social Response practice and have adopted 'jester' style responses (more tounge in cheek).  I ...
by Occasional Contributor jvon Occasional Contributor latest reply ‎09-07-2015 11:43:12 AM
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Wendy_S

Private message search

Whoooop Whooop, it's here!! A feature many of us waited for and we're looking forward to turning this on but, I must admit I have mixed feelings about it. Maybe it's cultural to have these concerns bu...
by Honored Contributor Honored Contributor latest reply ‎09-07-2015 11:35:37 AM
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yurikleban

Staging vs Production admin

Hey All, Sorry for the newbie question, but was wondering if someone could give a quick explanation of the difference between the the admin side of Staging (which includes Studio) and the actual Produ...
by Advisor Advisor latest reply ‎08-26-2015 02:38:29 PM
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Wendy_S

Ability to Accept Solution/ Kudo via the notification email

Hi Community.   We're looking into testing out some existing Lithium features and one of those things is for users to be able to accept a solution directly from the email notification that contains th...
by Honored Contributor Honored Contributor latest reply ‎08-25-2015 11:13:25 AM
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lradden

changing existing ranks formulas

Hi everyone! I am evaluating our current ranking system, and coming up with new ranks to lessen the gap between those who wrote 1 post and those who write more, but my main goal is to reward and encou...
by Valued Contributor Valued Contributor latest reply ‎08-20-2015 09:08:48 AM
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Toby

Blogging - Content and promotion

Good day everyone,Once you have assembled your team of bloggers, created a calendar, set up best practices for content, what are you doing about promotion within your community?Yes the blog may be add...
by Trusted Contributor Trusted Contributor latest reply ‎08-19-2015 08:25:11 AM
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mojijoy

Set up Google Analytics Goal in the Community

I would like to get more data from the online community but it's difficult for me to embed Google Analytics code in the community platform.I'd like to see the behavior of users - ex. the traffic sourc...
by Valued Contributor Valued Contributor latest reply ‎08-19-2015 05:59:50 AM
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lenaellis

Rank Image does not appear in post

HI, I am trying to distinguish or moderators on the forum for users. I was able to add a rank for moderators which added a small image next to their name on their profile. I would like for this image ...
by Occasional Advisor Occasional Advisor latest reply ‎08-18-2015 04:15:30 AM
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JillianB

Spam Attack - What plan do you have in place?

Last night around 7:30pm, we were inundated with spam. It wasn't the worst I've ever seen (that honor goes to my former community that once saw 1200 posts/hour for more than a day), but it was a bit n...
by Esteemed Contributor Esteemed Contributor latest reply ‎08-17-2015 06:05:44 PM
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JasonHill

How an idea exchange helped turn the innovation tables on the competition

It was pleasing to see MYOB's hugely popular idea exchange and "buzzing community" get the kudos for helping to transform the company and get second place in the prestigious annual BRW Most Innovative...
by Honored Contributor Honored Contributor latest reply ‎08-17-2015 05:32:43 PM
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JasonRo

Targeting a Community through Customer Profiling

You've just spent a lot of money to create a Lithium Community on your company's domain.  You've done the technical work, and now it's time to start promoting the community and attracting community me...
by Lithium Alumni (Retired) Lithium Alumni (Retired) latest reply ‎08-13-2015 10:06:31 AM
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JKurfis

Is there an Management overview training for LSW?

Hello everyone. I was looking for a Manager/Supervisor training overview for Lithium Social Web. Is there one?
by JKurfis New Commentator latest reply ‎08-12-2015 09:30:02 AM
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lilim

Accepted Solutions - When to remind and when to accept

Hi everyone, I am looking for some best practice advice on two things -- 1) If you have enabled accepted solution reminders, how long do you wait before sending this to the poster? 2) If you have gran...
by Honored Contributor Honored Contributor latest reply ‎08-12-2015 07:24:26 AM
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Sido

Detecting 'viral' posts in LSW

Most of our Facebookposts are interactions between us and a customer. Sometimes a friend or relative chips in, but these posts mainly are a back and forth between the two of us. However, lately we hav...
by Occasional Contributor Sido Occasional Contributor latest reply ‎08-04-2015 03:30:42 AM
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lilim

Visual changes to Accept As Solution button

Hi everyone, In our community, our Accept As Solution button is the same color and height as the reply button. I am considering changing the color, moving the position, making it wider, etc.Has anyone...
by Honored Contributor Honored Contributor latest reply ‎07-29-2015 08:48:59 AM
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