Lithosphere The Lithium Community

Strategy

If you're looking for more information about Lithium's services, insights on social strategy and best practices, or just looking for a way to share your expertise, this is the right place to join the discussion!
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khill

Reporting on Hot Topics

Hi everyone, We are thinking about strategies for acting on and reporting on hot topics.  Does anyone do any "Hot Topic" reporting or tracking?  I don't see an API field (although could easily just be...
by Advisor Advisor latest reply Friday
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CarolineS

Community-related Twitter account?

Hi ya'll!Curious if any of you are maintaining Twitter accounts related to your community. I've been posting as @merakicaroline (https://twitter.com/merakicaroline) to promote our community activities...
by Honored Contributor Honored Contributor posted on ‎06-20-2018 02:10:38 PM
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stacias

How do I apply a superuser icon without member losing their current rank/icon?

Hello,How do I apply a superuser icon without the member losing their current rank/icon? For example some Lithium members have their rank ladder icon "Honored Contributor" on left and special "rocksta...
by Occasional Advisor Occasional Advisor latest reply ‎06-20-2018 12:09:43 AM
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satoshiat

I dont understand Analytics at all

Hello, I am new in LSMM and I have to make a report about Agents performance. I dont understand why sometimes handled cases are different than Responses and Closed. What does it mean Handled cases? Ho...
by Occasional Contributor satoshiat Occasional Contributor latest reply ‎06-12-2018 05:21:25 AM
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joshcortez30

Metrics

Hello everyone. What metrics are you all focused on? What do you measure at the agent level and the work queue level etc.
by joshcortez30 New Commentator latest reply ‎06-08-2018 03:59:16 PM
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