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Strategy

If you're looking for more information about Lithium's services, insights on social strategy and best practices, or just looking for a way to share your expertise, this is the right place to join the discussion!
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hermelinen

How to Build Customer Loyalty with a Customer Community?

Hello. I am currently searching information about this topic.Does anyone know good information to read about how to Build Customer Loyalty och customer commitment with a Customer Community? Or if anyo...
by hermelinen New Commentator latest reply 2 weeks ago
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stacias

How do I apply a superuser icon without member losing their current rank/icon?

Hello,How do I apply a superuser icon without the member losing their current rank/icon? For example some Lithium members have their rank ladder icon "Honored Contributor" on left and special "rocksta...
by Occasional Advisor Occasional Advisor latest reply 3 weeks ago
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mhock

Budget time: What does your superuser budget look like?

We want to begin a superuser program next year.   I know there are great resources for how in the certification booklet. I am looking for some real life  insight.What percentage of members are your su...
by Occasional Contributor mhock Occasional Contributor posted on a month ago
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VF_MikeHales

Downloading data from Lithium platform

Hoping to reach out and get some information on how (if) I can download archived topics and posts, as well as user data so that I can start to analyse and mine historical posts for trends, language et...
by Advisor Advisor latest reply ‎09-19-2018 05:56:19 PM
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ekorsgaard

Sample Employee Guidelines

Lithium recommends that we prepare Employee Guidelines prior to the launch of our Community.  My understanding is that Employee Guidelines are an addendum to the User Guidelines of a community and inc...
by Valued Contributor Valued Contributor latest reply ‎09-17-2018 02:07:34 PM
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monabarakat

Celebrating one year anniversary, ideas?

Hi there, Toward end of May'15, we will be celebrating our first community anniversary. I have some ideas in mind, but I would like to hear what have you done in the past.. Did you celebrate this even...
by Occasional Contributor monabarakat Occasional Contributor latest reply ‎09-12-2018 05:00:01 PM
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Wendy_S

What's your process for locking threads

  Help me Oh Ye' Lithium Experts, you are my only hope     We would like to start a process whereby we structurally lock posts after the OP confirmed the solution was resolved (accepted solution).  T...
by Honored Contributor Honored Contributor latest reply ‎08-08-2018 10:20:42 AM
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daphtan

idea exchange - suggestions and thoughts?

hi all,  currently, our b2b community has over 400 ideas since january. some of which are enhancement requests and others are true ideas for the product.  wondering how often the statuses of these ide...
by Honored Contributor Honored Contributor latest reply ‎08-07-2018 01:17:51 AM
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AshleyBragg

What metrics best reflect the health of your community?

We are looking to expand the metrics we track. At the moment we are focused on number of topics posted and replies, as well as total members.I would be interested in seeing if I can get metrics specif...
by Occasional Advisor Occasional Advisor latest reply ‎07-26-2018 09:49:17 PM
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calebmt

Information on Enhancements to Groups?

From the landscape broadcast given a month or so ago, there was mention of enhancements to groups. Does anyone have any additional information as to what those enhancements may be? We're coming from a...
by Advisor Advisor latest reply ‎07-26-2018 05:42:05 AM
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khill

Reporting on Hot Topics

Hi everyone, We are thinking about strategies for acting on and reporting on hot topics.  Does anyone do any "Hot Topic" reporting or tracking?  I don't see an API field (although could easily just be...
by Advisor Advisor latest reply ‎07-20-2018 11:29:42 AM
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CarolineS

Community-related Twitter account?

Hi ya'll!Curious if any of you are maintaining Twitter accounts related to your community. I've been posting as @merakicaroline (https://twitter.com/merakicaroline) to promote our community activities...
by Honored Contributor Honored Contributor posted on ‎06-20-2018 09:10:38 PM
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satoshiat

I dont understand Analytics at all

Hello, I am new in LSMM and I have to make a report about Agents performance. I dont understand why sometimes handled cases are different than Responses and Closed. What does it mean Handled cases? Ho...
by Occasional Contributor satoshiat Occasional Contributor latest reply ‎06-12-2018 12:21:25 PM
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joshcortez30

Metrics

Hello everyone. What metrics are you all focused on? What do you measure at the agent level and the work queue level etc.
by joshcortez30 New Commentator latest reply ‎06-08-2018 10:59:16 PM
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DmitryNikolaev

Salesforce: Comments synchronization or work with API

Hello, I am setting up a Salesforce Connector for Lithium. As I understand, comments are not synchronized at the moment. Instead, there is a special VF page (LTI_CaseThreadMessages_vfp) that shows the...
by DmitryNikolaev New Commentator latest reply ‎05-26-2018 05:19:40 AM
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kiersten

Rank Name Ideas?

My company is in the process of implementing Lithium for a community for users that purchase our technology-based training offerings.  The goal of the community is to encourage the students to interac...
by kiersten New Commentator latest reply ‎05-24-2018 04:56:54 AM
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cjdinger

Best settings for spam flood controls?

With a recent release of the community software, flood controls play a bigger role in detecting potential spam and sending content to the spam quarantine.  The default settings are documented here. We...
by Valued Contributor Valued Contributor latest reply ‎05-17-2018 05:55:46 PM
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rinavarrvisa

Gamification...beyond badges and ranks

Hey all,  I've been exploring ways to build out our gamification strategy. Right now, we've got the basics covered. Badges for engagement, rank promotion for top users. This has helped in that I have ...
by rinavarrvisa New Commentator latest reply ‎04-19-2018 10:47:17 PM
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RogersDarrell

Opening an Off-Topic or Lounge Board

Has anyone opened an Off-Topic or Lounge type board in the past? If so, how did you prepare, what research did you complete and how was the execution? After the launch; how was the board received and ...
by Occasional Contributor RogersDarrell Occasional Contributor latest reply ‎04-18-2018 10:05:01 AM
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Chao

MINUTES TO FIRST REPLY (AVG) Filtered by Role

We have been using MINUTES TO FIRST REPLY (AVG) for many years. But I was only looking at MINUTES TO FIRST REPLY (AVG) for the whole community or a category or a board. Recently we have invited suppor...
by Advisor Advisor latest reply ‎04-18-2018 06:51:30 AM
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