Lithosphere The Lithium Community

Social Strategy Blog

CCO Emeritus

 

 

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A few months ago, Richard Millington and I were chatting about a study Richard’s team at Feverbee had recently performed to map the landscape of online customer communities. Richard remarked that most of the communities out there seemed to be focused on peer-to-peer support. Did I agree? Absolutely!

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Lithium Technologies DaveEv
Lithium Technologies

Learn how customer expectations have changed both online and offline as businesses compete on CX to differentiate themselves.

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Lithium Technologies DaveEv
Lithium Technologies

daveevadv2Connections between people are built around shared experiences. In other words, people don’t just connect to connect, they connect to share.
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CCO Emeritus

joe.pngSince January, we’ve had more than 60 customers turn on this feature in their communities, and they’ve collected results from almost 200,000 users to date.

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Lithium Technologies DaveEv
Lithium Technologies

As you build your social media platform, consider how CRM integration with engagement processes helps create consistently excellent customer experiences.dave.png

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Lithium Technologies DaveEv
Lithium Technologies

Brands are under pressure to create strong relationships with customers.

That means understanding the customer journey, and that’s where Total Community comes in.

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Lithium Alumni (Retired) Lithium Alumni (Retired)
Lithium Alumni (Retired)

Loyalty is not a program; rather, it is an emotional state.

Say ‘Hello’ to Customer Connection and ‘Goodbye’ to Promotional Programs!.png

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CCO Emeritus

Holiday season is now behind us, but just before it arrived you may have noticed something new in the admin console -- a gift from our analytics team.  c.png

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