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Home to best practices, success stories and product roll-outs for Lithium Social Media Management.
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JessicaS
Facebook and Instagram are reevaluating the information they share with others and have begun making changes to help protect the privacy of their users. As part of this effort, they recently announced a switch to a new v2 API. Lithium has been workin...
by Lithium Technologies JessicaS Lithium Technologies in SMM Blog latest reply 4 weeks ago
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KellySull
With one-to-one conversations accounting for over two-thirds of all social content created by brands, it’s critical to use the right technology in the right way. SMS is a preferred channel for customers, with 76% of global customers already using it ...
by Customer Engagement Manager Customer Engagement Manager in SMM Blog latest reply ‎June 28, 2018 7:24 AM
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JessicaS
Brands must be equipped to deliver amazing service across channels. Today’s consumers expect frictionless digital experiences across every digital screen, channel, and step in their journey. They don’t want to provide details you should already know,...
by Lithium Technologies JessicaS Lithium Technologies in SMM Blog posted on ‎June 27, 2018 6:00 AM
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EddieMc
What does a great customer experience mean to you? The answer to this question varies depending on the customer and the brand they interact with. But there are some recurring themes, especially when it comes to the digital customer experience. Custom...
by Lithium Alumni (Retired) Lithium Alumni (Retired) in SMM Blog latest reply ‎January 10, 2018 2:17 PM
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EddieMc
Just as no two brands are created equal, the way in which different brands use social media can vary quite significantly, too. From “post and pray” social media newbies to seasoned marketers who have truly cracked the code for driving long-term busin...
by Lithium Alumni (Retired) Lithium Alumni (Retired) in SMM Blog posted on ‎November 16, 2017 7:10 PM
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