Lithosphere The Lithium Community

CX Live 2018 logo
Home to best practices, success stories and product roll-outs for Lithium Social Media Management.
42 posts
Category Activity
Create New Post
JessicaS
You need to be equipped to provide customers with a seamless experience every time, and everywhere they reach out. Our upcoming SMM release will include an update that ensures you can identify individual customers across brand-owned Facebook pages an...
by Lithium Technologies JessicaS Lithium Technologies in SMM Blog latest reply ‎August 21, 2018 8:34 AM
1
1
JessicaS
Facebook and Instagram are reevaluating the information they share with others and have begun making changes to help protect the privacy of their users. As part of this effort, they recently announced a switch to a new v2 API. Lithium has been workin...
by Lithium Technologies JessicaS Lithium Technologies in SMM Blog latest reply ‎July 18, 2018 10:35 PM
10
6
KellySull
With one-to-one conversations accounting for over two-thirds of all social content created by brands, it’s critical to use the right technology in the right way. SMS is a preferred channel for customers, with 76% of global customers already using it ...
by Customer Engagement Manager Customer Engagement Manager in SMM Blog latest reply ‎June 28, 2018 7:24 AM
3
2
JessicaS
Brands must be equipped to deliver amazing service across channels. Today’s consumers expect frictionless digital experiences across every digital screen, channel, and step in their journey. They don’t want to provide details you should already know,...
by Lithium Technologies JessicaS Lithium Technologies in SMM Blog posted on ‎June 27, 2018 6:00 AM
2
0
EddieMc
What does a great customer experience mean to you? The answer to this question varies depending on the customer and the brand they interact with. But there are some recurring themes, especially when it comes to the digital customer experience. Custom...
by Lithium Alumni (Retired) Lithium Alumni (Retired) in SMM Blog latest reply ‎January 10, 2018 2:17 PM
7
6