Infoesearch Information Technology Enabled Services, a Private Limited Company (location in India)
ServiceRocket, Inc. (locations in the USA)
Clarotest Consulting Lab (location in Argentina)
Smooch Technologies, Inc. (AWS locations in the USA)
Netbase Solutions, Inc. (locations in the USA)
iTalent Corporation (locations in the USA, India and UK)
Social Edge Consulting, LLC (locations in the USA, Canada, UK, Portugal and Spain
Lithium also utilizes the following subprocessors to provide certain optional services to those Lithium customers to elect to purchase those optional services:
Ooyala, Inc. (locations in USA, Australia, Mexico, Singapore, UK, Spain, France, Germany, Sweden) (video storage and playback option)
Box, Inc. (locations in USA) (file preview option)
Cloud Elements, Inc. (locations in the US and Ireland) (API integration with customer’s CRM application)
Effective October 3, 2017, Lithium acquired the Jive-x external community platform from Jive Software, an Aurea company. As a result Lithium entered into a transition services agreement with Jive that will allow Jive, functioning as a subprocessor, to continue to provide Jive-x services for 12 to 15 months.
Lithium also utilizes subcontractors that do not have any access to our customer’s data, such as, for example, Equinix and Wave Business which maintain data center facilities hosting Lithium’s main US-based data centers.
If you have any questions, please contact your Lithium Customer Success Representative. For more information about our subprocessors, you may request a copy of the Lithium Data Location and Subprocessor Guide by emailing email@example.com