Lithys 2018: Health Catalyst - B2B Community Innovator
Company: Health Catalyst
Company background: Health Catalyst is a mission-driven data warehousing, analytics and outcomes-improvement company that helps healthcare organizations of all sizes improve clinical, financial, and operational outcomes needed to improve population health and accountable care. Our proven enterprise data warehouse (EDW) and analytics platform helps improve quality, add efficiency and lower costs in support of more than 65 million patients for organizations ranging from the largest US health system to forward-thinking physician practices. “Health Catalyst continues to show healthcare vendors and providers alike that data has the power to create change,” wrote KLAS Research. “Health Catalyst customers consistently report strong outcomes, even saved patient lives, driven by Health Catalyst’s strong software and, even more importantly, their guidance in creating change.”
Contact: Kate Weaver
Title: Director, Extranet Communities
Related URLs:<Add supporting URLs of your community, social channels, campaign sites...>
Lithy category: B2B Community Innovator
1. Describe the innovation(s) and how you settled on the decision to innovate (user request, Lithium suggestion, internal idea, etc.) Our clients requested a secure place to engage with each other about outcomes improvement, confer with our subject matter experts (from clinical to technical, from Sepsis to Qlikview), and to access product information. A community was better than email and our annual Summit to meet this need.
2. Tell us about how you made it happen Did you stage it first, who got an early look, how you drove adoption/use, and any iterations you had to make to get it right. We started with 5 primary spaces, each focused on an area of healthcare for which we offer a product or service solution. We first opened it to our 500 employees then gradually added 1000 client users, about 500 of which are actively using the community. We updated the Home page/nav once.
3. What were the results? Tell us how it impacted your customer experience or the outcomes you seek as a business. Clients are engaged in discussions with each other, answering questions, downloading. Employees are posting and responding to clients and each other hourly. Our community is small but mighty - about 1000 users interacting to save patient lives, prevent readmissions, and reduce healthcare spending.