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The Latest Customer Success Story: USAA

Customer Engagement Manager
Customer Engagement Manager
 

Rolling out our newest customer case study!

 

USAA’s had the goal of implementing social support initiatives across 11 major business units while providing superior social service and social network moderation.

 

By integrating Lithium features with their CRM, USAA has seen a reduction in time to validate a member’s identity; advanced routing techniques to get the right conversation to the right representative and a mechanism to handle spikes in conversation volumes, reducing work queues. 

 
Through the Lithium Platform, they’ve been able to meet member’s social customer service needs with speed and efficiency while realizing cost savings to help social service business units function more efficiently.
 

That's not all; read more of their story here!

About the Author
Thought leader