Lithosphere The Lithium Community

Lithy 2018 logo
We are aware that the Facebook connect is not working at present, currently working on restoring access. If you cannot login using Facebook connect please reach out to Community Help
%3CLINGO-SUB%20id%3D%22lingo-sub-429591%22%20slang%3D%22en-US%22%3EThe%20Latest%20Customer%20Success%20Story%3A%20Constant%20Contact%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-429591%22%20slang%3D%22en-US%22%3E%3CP%3E%3CFONT%20size%3D%225%22%3E%3CSTRONG%3EConstant%20Contact%20drives%20a%2098%25%20customer%20retention%20rate%20with%20digital%20and%20community%20customer%20support.%26nbsp%3B%3C%2FSTRONG%3E%3C%2FFONT%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EConstant%20Contact%20provides%20hundreds%20of%20thousands%20of%20small%20businesses%20with%20online%20marketing%20tools%2C%20resources%20and%20personalized%20coaching%20to%20help%20them%20grow%20their%20business.%20With%20a%20promise%20to%20prioritize%20a%20great%20customer%20experience%20and%20deliver%20customer%20support%20through%20multiple%20channels%2C%20the%20company%20turned%20to%20Lithium%20to%20build%20an%20online%20customer%20community.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3ERead%20their%20success%20story%20to%20learn%20how%20they%3A%3C%2FP%3E%0A%3CUL%3E%0A%3CLI%3EDrove%20a%20%242M%20support%20cost%20savings%3C%2FLI%3E%0A%3CLI%3EIncreased%20call%20deflection%20by%2034%25%3C%2FLI%3E%0A%3CLI%3EAttained%20a%2097%25%20customer%20satisfaction%20scores%3C%2FLI%3E%0A%3C%2FUL%3E%0A%3CP%3ERead%20the%20case%20study%20now%20and%20find%20out%20how%20you%20can%20create%20this%20kind%20of%20impact%20for%20your%20customers%20and%20brand%20today.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-TEASER%20id%3D%22lingo-teaser-429591%22%20slang%3D%22en-US%22%3E%3CP%3EDriving%26nbsp%3Ba%2098%25%20customer%20retention%20rate%20with%20digital%20and%20community%20customer%20support%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20999px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fcommunity.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F140935i46D2E11C54FB80B5%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20srcset%3D%22%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F140935i46D2E11C54FB80B5%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%201.0x%22%20alt%3D%22Constant%20Contact.png%22%20title%3D%22Constant%20Contact.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-TEASER%3E%3CLINGO-LABS%20id%3D%22lingo-labs-429591%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3ECustomer%20Stories%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E

The Latest Customer Success Story: Constant Contact

Customer Engagement Manager
Customer Engagement Manager

Constant Contact drives a 98% customer retention rate with digital and community customer support. 

 

Constant Contact provides hundreds of thousands of small businesses with online marketing tools, resources and personalized coaching to help them grow their business. With a promise to prioritize a great customer experience and deliver customer support through multiple channels, the company turned to Lithium to build an online customer community.

 

Read their success story to learn how they:

  • Drove a $2M support cost savings
  • Increased call deflection by 34%
  • Attained a 97% customer satisfaction scores

Read the case study now and find out how you can create this kind of impact for your customers and brand today.

About the Author
Thought leader