As part of our efforts to provide exceptional service to our customers, we wrote up what we've seen and done in 2017 as a retrospective.
Redesigned Support Pages
Listened to Suggestions
In 2017, we heard suggestions for ways to improve our support organization. We've taken many of these to heart and wanted to share with you some actions we’ve taken:
This is just a small list of improvements we've been making and will continue to make. We listen to every single comment that comes in via our case close surveys as well as the broader relationship surveys, so if you ever receive one, please take the time to fill it in!
Areas to Continue to Improve Upon
There's no doubt that we have areas that we should continue to improve on; my personal commitment is that we will keep doing our best to do so. Some areas we acknowledge and are working on solutions for include:
Listened to Recommendations
As you can tell, we acknowledge that we have our flaws, but we also have an amazing team that's 100% dedicated and focused on making your experience the best that it can possibly be. The same surveys and conversations we've had over 2017 that provided us with suggestions, also gave us a lot of awesome, positive insight and we appreciate that as well! We've been able to reward and promote team members, and your input has been a part in doing so.
We appreciate your continued business and partnership. Here's looking to a great 2018!
Director, Global Support
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