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Is your CX ready for GenZ?

Lithium Alumni (Retired) Lithium Alumni (Retired)
Lithium Alumni (Retired)

Do you know how to shape your customer experience for GenZ? Born between 1995-2010, these customers are digital natives, social, collaborative, global, sharers, and influencers. Their expectations of CX is driven by their online upbringings. How can you prepare and meet them?

 

Here are some tips based on what Gartner recommends:

 

  1. Join the conversation
  2. Ask them what they want
  3. Meet them on mobile
  4. Tailor to their preferences
  5. Always be shareable
  6. Make them feel secure
  7. Invite them to co-create

 

Download the infographic by Gartner to learn detailed recommendations on how to shape CX for GenZ.