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Occasional Contributor akot96
Occasional Contributor

Autoreply on Private Messaging

Hi all,

Is it possible to trigger an autoreply or an auto-email to the sender of a private message? Something to the effect of "We received your private message...we will get back to you within x hours." as the autoreply message. 

 

Thanks!

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6 Replies
Honored Contributor
Honored Contributor

Re: Autoreply on Private Messaging

@akot96

It is not possible at the moment for PM.

You can post this Idea over here.

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Valued Contributor
Valued Contributor

Re: Autoreply on Private Messaging

Hi is this for the Community platform or for Social?  We have one currently set up on Twitter through SMM that helps us to get people where they need to be. 

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Occasional Contributor akot96
Occasional Contributor

Re: Autoreply on Private Messaging

This is for the Community platform

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nem246
New Commentator

Re: Autoreply on Private Messaging

Hi LorraineF

Would you be able to share how you set this up for Twitter?  Thanks in advance!  

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Valued Contributor
Valued Contributor

Re: Autoreply on Private Messaging

Hi originally this was set up with Twitter but they no longer support it.  However, we do have a set of templates that we set up with help from our account manager. These are based on the most popular questions that we need to ask our customers.  Hope this helps

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nem246
New Commentator

Re: Autoreply on Private Messaging

Thanks @LorraineF. Just to confirm, your account manager helped you set up automated messages for these popular questions?

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