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about IngridS
IngridS
Occasional Advisor
recent posts by IngridS
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posted
[Webcast Q&A 10-13-2010] Trends and changes in soc...
Archived Lithium Events
1241
09-15-2010
12:44 PM
[Webcast Q&A 10-13-2010] Managing negative comment...
Archived Lithium Events
1151
09-15-2010
12:42 PM
[Webcast Q&A 10-13-2010] ROI and Business Value? [...
Archived Lithium Events
572
09-15-2010
12:41 PM
[Webcast Q&A 10-13-2010] How to manage Facebook an...
Archived Lithium Events
890
09-15-2010
12:39 PM
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public statistics
date registered
06-24-2009
10:31 AM
date last visited
09-27-2010
01:29 PM
total messages posted
90
total tags
total kudos received
1
my recent kudos received
subject
kudos
posted
[Webcast Q&A 10-1-2009] When would I use TKB versu...
Archived Lithium Events
1
10-07-2009
06:33 PM
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my recent kudos given
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Author
latest post
Six Words That Make Social Media Experts Disappear
lithium's view blog
8
JoeC
02-14-2013
07:35 AM
by
JoeC
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activity feed for IngridS
Posted
[Webcast Q&A 10-13-2010] Trends and changes in social strategy [Energizing Customer Support Communities in Facebook]
on
Archived Lithium Events
.
09-15-2010
12:44 PM
Posted
[Webcast Q&A 10-13-2010] Managing negative comments on the Web [Energizing Customer Support Communities in Facebook]
on
Archived Lithium Events
.
09-15-2010
12:42 PM
Posted
[Webcast Q&A 10-13-2010] ROI and Business Value? [Energizing Customer Support Communities in Facebook]
on
Archived Lithium Events
.
09-15-2010
12:41 PM
Posted
[Webcast Q&A 10-13-2010] How to manage Facebook and Twitter [Energizing Customer Support Communities in Facebook]
on
Archived Lithium Events
.
09-15-2010
12:39 PM
Posted
[Webcast Q&A 8-10-10] Questions for Melissa Parrish, Analyst, Forrester Inc. on Online Communities [Changing Face of Community Mgt]
on
Archived Lithium Events
.
08-10-2010
03:38 PM
Posted
[Webcast Q&A 8-10-10] ANYONE: How do you know when your social media policies are sufficient? [Changing Face of Community Mgt]
on
Archived Lithium Events
.
08-10-2010
03:28 PM
Posted
[Webcast Q&A 8-10-10] Tips for great community management [Changing Face of Community Mgt]
on
Archived Lithium Events
.
08-10-2010
03:23 PM
Posted
[Webcast Q&A 8-10-10] How to respond to unhappy customers... [Changing Face of Community Mgt]
on
Archived Lithium Events
.
08-10-2010
11:20 AM
Posted
[Webcast Q&A 8-10-10] Multiple departments (e.g., Support, Prod Mgmt) leading SCRM [Changing Face of Community Mgt]
on
Archived Lithium Events
.
08-10-2010
11:15 AM
Posted
[Webcast Q&A 8-10-10] Future Shop, how did your community and moderator guidelines change over time? [Changing Face of Community Management]
on
Archived Lithium Events
.
08-10-2010
11:06 AM
Posted
[Webcast Q&A 5-20-10] How are companies addressing the speed of social CRM conversations? #scrm #smm [Your Customers are Everywhere]
on
Archived Lithium Events
.
05-20-2010
02:07 PM
Posted
[Webcast Q&A 5-20-10] How do you see knowledge management fitting into social crm? #custserv [Your Customers are Everywhere]
on
Archived Lithium Events
.
05-20-2010
02:03 PM
Posted
[Webcast Q&A 5-20-10] What about B2B and social media? #socialmedia #smm [Your Customers are Everywhere]
on
Archived Lithium Events
.
05-20-2010
01:59 PM
Posted
[Webcast Q&A 5-20-10] How do you determine the ROI of Social CRM activities? #scrm [Your Customers are Everywhere]
on
Archived Lithium Events
.
05-20-2010
01:55 PM
Posted
[Webcast Q&A 5-20-10] What about small businesses? #smm #scrm [Your Customers are Everywhere]
on
Archived Lithium Events
.
05-20-2010
01:53 PM
Posted
[Webcast Q&A 5-20-10] Could you explain Social CRM further? #scrm [Your Customers are Everywhere]
on
Archived Lithium Events
.
05-20-2010
01:45 PM
Posted
[Webcast Q&A 5-20-10] How do listening platforms work? #smm #scrm [Your Customers are Everywhere]
on
Archived Lithium Events
.
05-20-2010
01:42 PM
Posted
[Webcast Q&A 5-20-10] How does Scout Labs compare? @scoutlabs [Your Customers are Everywhere]
on
Archived Lithium Events
.
05-20-2010
01:41 PM
Posted
[Webcast Q&A 5-20-10] Is social media for older generations? #socialmedia [Your Customers are Everywhere]
on
Archived Lithium Events
.
05-20-2010
01:33 PM
Posted
[Webcast Q&A 5-20-10] What about Consumer Packaged Goods (CPGs)? new media companies? #cpg [Your Customers are Everywhere]
on
Archived Lithium Events
.
05-20-2010
01:30 PM
Tagged
[Webcast Q&A 4-8-10] Several ROI questions, e.g. the formula for determining case deflection [ The five secrets to delivering exceptional customer service in the social age]
on
Archived Lithium Events
.
04-08-2010
01:32 PM
Tagged
[Webcast Q&A 4-8-10] Several ROI questions, e.g. the formula for determining case deflection [ The five secrets to delivering exceptional customer service in the social age]
on
Archived Lithium Events
.
04-08-2010
01:32 PM
Tagged
[Webcast Q&A 4-8-10] Several ROI questions, e.g. the formula for determining case deflection [ The five secrets to delivering exceptional customer service in the social age]
on
Archived Lithium Events
.
04-08-2010
01:32 PM
Tagged
[Webcast Q&A 4-8-10] BT - What challenges did you face to change the culture? Did you show the ROI [The five secrets to delivering exceptional customer service in the social age]
on
Archived Lithium Events
.
04-08-2010
01:27 PM
Tagged
[Webcast Q&A 4-8-10] BT Twitter questions, e.g. do you have a separate Twitter Account for BTCare [The five secrets to delivering exceptional customer service in the social age]
on
Archived Lithium Events
.
04-08-2010
11:56 AM
Tagged
[Webcast Q&A 4-8-10] BT Twitter questions, e.g. do you have a separate Twitter Account for BTCare [The five secrets to delivering exceptional customer service in the social age]
on
Archived Lithium Events
.
04-08-2010
11:56 AM
Tagged
[Webcast Q&A 4-8-10] Marketing questions, e.g. what is the role of marketing in support communities? [The five secrets to delivering exceptional customer service in the social age]
on
Archived Lithium Events
.
04-08-2010
11:55 AM
Tagged
[Webcast Q&A 4-8-10] Marketing questions, e.g. what is the role of marketing in support communities? [The five secrets to delivering exceptional customer service in the social age]
on
Archived Lithium Events
.
04-08-2010
11:55 AM
Tagged
[Webcast Q&A 4-8-10] Marketing questions, e.g. what is the role of marketing in support communities? [The five secrets to delivering exceptional customer service in the social age]
on
Archived Lithium Events
.
04-08-2010
11:55 AM
Tagged
[Webcast Q&A 4-8-10] TSIA - What social media channels are TSIA members using?[The five secrets to delivering exceptional customer service in the social age]
on
Archived Lithium Events
.
04-08-2010
11:54 AM
Tagged
[Webcast Q&A 4-8-10] Can Baynote search across all these sources? [The five secrets to delivering exceptional customer service in the social age]
on
Archived Lithium Events
.
04-08-2010
11:53 AM
Tagged
[Webcast Q&A 4-8-10] I see CHI Scores in Lithium...as an indicator of success [The five secrets to delivering exceptional customer service in the social age]
on
Archived Lithium Events
.
04-08-2010
11:52 AM
Tagged
[Webcast Q&A 4-8-10] BT - Do you consider your social media team to be higher or lower cost than [The five secrets to delivering exceptional customer service in the social age]
on
Archived Lithium Events
.
04-08-2010
11:52 AM
Tagged
[Webcast Q&A 4-8-10] BT - Do you consider your social media team to be higher or lower cost than [The five secrets to delivering exceptional customer service in the social age]
on
Archived Lithium Events
.
04-08-2010
11:52 AM
Tagged
[Webcast Q&A 4-8-10] How much of the Turbo Tax site changes based on Baynote application interaction? [The five secrets to delivering exceptional customer service in the social age]
on
Archived Lithium Events
.
04-08-2010
11:51 AM
Tagged
[Webcast Q&A 4-8-10] How much of the Turbo Tax site changes based on Baynote application interaction? [The five secrets to delivering exceptional customer service in the social age]
on
Archived Lithium Events
.
04-08-2010
11:51 AM
Tagged
[Webcast Q&A 4-8-10] How do you measure 10% higher customer satisfaction than other CS channels? [The five secrets to delivering exceptional customer service in the social age]
on
Archived Lithium Events
.
04-08-2010
11:50 AM
Tagged
[Webcast Q&A 4-8-10] How do you measure 10% higher customer satisfaction than other CS channels? [The five secrets to delivering exceptional customer service in the social age]
on
Archived Lithium Events
.
04-08-2010
11:50 AM
Tagged
[Webcast Q&A 4-8-10] How do trends in self-support change with technologies for B2B customers [The five secrets to delivering exceptional customer service in the social age]
on
Archived Lithium Events
.
04-08-2010
11:49 AM
Tagged
[Webcast Q&A 4-8-10] How do trends in self-support change with technologies for B2B customers [The five secrets to delivering exceptional customer service in the social age]
on
Archived Lithium Events
.
04-08-2010
11:49 AM
Got a kudo for
[Webcast Q&A 10-1-2009] When would I use TKB versus a more traditional Knowledge Base application? [Social CRM: Harnessing the Power of Social Media and CRM]
.
10-13-2009
12:09 PM
kudoed
Six Words That Make Social Media Experts Disappear
for JoeC.
06-26-2009
10:17 AM
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date last visited
09-27-2010
01:29 PM
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JoeC
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lalalano
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tags
BT
Baynote
support
TSIA
assumptions
B2B
BTCare
BTMarketing
business case
Case deflection
chi
cost
culture change
customer satisfaction
formula
Knowledge Management
marketing
ROI
search
social media
social media channels
traditional support
Turbo Tax
twitter
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