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about Mike_Hardy
Mike_Hardy
Frequent Advisor
recent posts by Mike_Hardy
subject
views
posted
Blogs Need Authors
suggestions for lithosphere
1978
06-28-2010
12:07 PM
Re: Design Changes Part 1
lithium's view blog
5120
04-23-2009
11:11 AM
Re: Q: How do you address privacy or disclosure co...
Archived Lithium Events
2135
04-16-2009
06:39 AM
Re: Q: How did you establish the "1 call in 5" def...
Archived Lithium Events
1861
04-13-2009
11:55 AM
view all
public statistics
date registered
09-10-2008
11:27 AM
date last visited
08-24-2012
01:01 PM
total messages posted
38
total tags
total kudos received
2
my recent kudos received
subject
kudos
posted
Re: Q: Why is a knowledge base even necessary if o...
Archived Lithium Events
1
04-13-2009
11:42 AM
Re: Your Community: Three Ways to Show Up
lithium's view blog
1
09-12-2008
12:50 PM
view all
activity feed for Mike_Hardy
Posted
Blogs Need Authors
on
suggestions for lithosphere
.
06-28-2010
12:07 PM
Tagged
Blogs Need Authors
on
suggestions for lithosphere
.
06-28-2010
12:07 PM
Posted
Re: Design Changes Part 1
on
lithium's view blog
.
04-23-2009
11:11 AM
Posted
Re: Q: How do you address privacy or disclosure concerns of customers in a community environment?
on
Archived Lithium Events
.
04-16-2009
06:39 AM
Got a kudo for
Re: Q: Why is a knowledge base even necessary if one has an active and vibrant community?
.
04-13-2009
07:17 PM
Posted
Re: Q: How did you establish the "1 call in 5" deferred?
on
Archived Lithium Events
.
04-13-2009
11:55 AM
Posted
Re: Q: Mike, did PB do much integration of your existing systems with Lithium up to this point?
on
Archived Lithium Events
.
04-13-2009
11:54 AM
Posted
Re: Q: Why is a knowledge base even necessary if one has an active and vibrant community?
on
Archived Lithium Events
.
04-13-2009
11:42 AM
Posted
Re: Q: Mike, did members of the PB user forum need to register?
on
Archived Lithium Events
.
04-10-2009
12:13 PM
Posted
Re: Q: Mike, can you talk a bit about what Pitney Bowes's launch was like?
on
Archived Lithium Events
.
04-10-2009
08:46 AM
Posted
Re: Q: Can I still expect some savings if my community won't be that large?
on
Archived Lithium Events
.
04-10-2009
08:19 AM
Posted
Re: Q: How do I get upper management over their fear of negativity on the community?
on
Archived Lithium Events
.
04-10-2009
08:15 AM
Posted
Re: using chat tool for customer support
on
Archived Lithium Events
.
04-10-2009
07:52 AM
Posted
Re: Q: Mike, did you experience a reduction in calls to the call center?
on
Archived Lithium Events
.
04-10-2009
07:47 AM
Posted
Re: Q: Mike, is your community increasing SEO for your primary domain or for another subdoman?
on
Archived Lithium Events
.
04-10-2009
07:39 AM
Posted
Re: Q: What ownership does Pitney Bowes take for the accuracy of the answers provided by the communi
on
Archived Lithium Events
.
04-10-2009
07:34 AM
Posted
Re: Q: How do you transfer customer interactions from the social forum to your customer service syst
on
Archived Lithium Events
.
04-10-2009
07:24 AM
Posted
Re: What is Twitter for?
on
ask a question
.
02-10-2009
08:28 AM
Got a kudo for
Re: Your Community: Three Ways to Show Up
.
10-12-2008
11:38 AM
Posted
Re: Your Community: Three Ways to Show Up
on
lithium's view blog
.
09-24-2008
01:25 PM
Posted
Re: Your Community: Three Ways to Show Up
on
lithium's view blog
.
09-12-2008
12:50 PM
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date last visited
08-24-2012
01:01 PM
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