10-10-2010 11:37 PM
Is there a feature that I can see logged cases of another user (from my team).
I ask the question because we are more people responsible for the community and it would be helpful to see all the cases from our community even if they are logged from different people.
It would be could to have a cases dashboard that can be accessed from more than one user!
solved! go to solution.
10-11-2010 05:20 AM
Are you talking about the Lithosphere cases filed through the support tab? If so, then yes, you can have a common view of cases that is shared amongst delegated team mates. You can see and add comments / attachments to and check status on cases they open as well as those that you do, and they can see and access the cases that you have opened.
It works great for us!
Contact your CSM with the list of user IDs (on the Lithosphere) for the team members you would like to share with. PaulGI could also help you with this.