Lithys 2011: Best Community ROI: HP

[#1]

Company: HP

Categories: Best Community ROI

Entered by: Dani Weinstein (Dani)

Community Name: HP Support Community

URL: hp.com/supportforum

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Highlights:

• Exponential growth in page views across 7 language Forums
• Averaging more that 65% year over year growth in forum visits 
• Global visits are approaching 20% of HP Customer Care Web Site 
• More than 20 million customers found solutions from 600,000+ posts
• Steady increases in problem resolution and call deflection rates

English launched Nov. 2008                              

www.hp.com/supportforum

m.hp.com/supportforum

Spanish launched March 2009

www.hp.com/foro

Simplified Chinese launched April 2009

www.hp.com.cn/get-answers

French launched June 2009

www.hp.com/assistance

Portuguese (Brazil) Sept 2009

www.hp.com.br/forum

Portuguese (Portugal)

www.hp.pt/forum

Korean Launched Nov 2009

www.hp.co.kr/hpcommunity

German Launched Feb 2010

www.hp.com/kundenforum

[#2]

Company: HP

Categories: Best Community ROI

Entered by: Dani Weinstein (Dani)

Community Name: HP Support Community

URL: hp.com/supportforum

---

Highlights:

• Exponential growth in page views across 7 language Forums
• Averaging more that 65% year over year growth in forum visits 
• Global visits are approaching 20% of HP Customer Care Web Site 
• More than 20 million customers found solutions from 600,000+ posts
• Steady increases in problem resolution and call deflection rates

English launched Nov. 2008                              

www.hp.com/supportforum

m.hp.com/supportforum

Spanish launched March 2009

www.hp.com/foro

Simplified Chinese launched April 2009

www.hp.com.cn/get-answers

French launched June 2009

www.hp.com/assistance

Portuguese (Brazil) Sept 2009

www.hp.com.br/forum

Portuguese (Portugal)

www.hp.pt/forum

Korean Launched Nov 2009

www.hp.co.kr/hpcommunity

German Launched Feb 2010

www.hp.com/kundenforum