I'd like to write a TKB article in the Lithosphere from a forum topic. What should I do?
The process of writing a Tribal Knowledge Base article for the Lithosphere is really simple. To start contributing with your knowledge, this is what you need to do:
If the article has already been started, go to the article that you were referred to. Otherwise, start a New Article using Authoring guidelines.
If using the Questions and Answers template:
a. Drag the initial post (and subsequent details that were addressed in the topic) in the Question section. Edit the question to "generalize" it, so that it can be applicable for a broader audience. Remove all customer-specific content using Authoring guidelines.
b. Drag the solution in the Solution section. A solution may have evolved iteratively by asking for more information and exploring different possibilities. Try to copy all possible instructions that were given to the customer that can be used to help this specific problem. Edit the solution to "generalize" it, so that it can be applicable for a broader audience. Remove all customer-specific content using Authoring guidelines.
Search for related posts using keywords. If related pots are found, add them as Related links.