Question
How do you decide when to create a Tribal Knowledge Base article on the Lithosphere?
Answer
Nominated topics, accepted solutions, and general forum content is evaluated according to the following criteria. These criteria should help you identify content worthy of a Tribal Knowledge Base article on the Lithosphere. Usually, if the answer to all those questions is yes, the content is be considered KB-worthy:
- Novelty. The content is not already discussed in another article on the Litho-TKB
- Knowledge type. The article will describe a resolution to a problem, give instructions to perform a task, or provide a reference for a document.
- Advisability. The content describes a process that would be recommended for other users (i.e., it is not a discouraged practice)
- Scope. The content does not relate to a community-specific customization
- Value. Another customer with the same version of the product is likely to have the same question/problem. Only content related to version 8 of the Lithium platform or more is going to be published in the Knowledge Base. Content about previous versions of the platform can be found in the Lithosphere forums.
This shouldn't be very rigid list. If you feel that a criterion should be added, removed or modified, edit this article or post a comment for discussion.
Priorities
We also give prority to articles about topics that most customers are interested in. We continually review these priorities and update the list. As of August 2010, articles about the following topics are usually authored first:
- Syndication: REST API / ActiveCast / RSS
- Mobile
- Styling: Studio / CSS / Avatars
- Integrations: Facebook / Salesforce
- Reporting: Metrics / Engagement Center
Finally, we also prioritize articles that originate from long or complex forum threads. If the discussion in a thread is very long, a summary KB article is more useful than reading the thread.
