lithium's view blog

Many times our success doesn't involve just 1:1 relationship with our customer, but multiple parties that come together and bring their expertise to help deliver an exceptional outcome for them.  Read more about how Lithium and Cloudsquads came together to deliver a social customer experience solution for YouSendIt, the go-to file collaboration service for both consumers and enterprise.

With Mobile World Congress happening in Barcelona this week, there's no better time to share a new interview with Emilio Menendez, community manager at Telefónica Movistar.  Read on to see how Spain's largest communications service provider is getting serious with social. Viva España!

Becca Piastrelli continued her discussion with us on how Demandforce measures community success and the lessons she has learned along the way. 

Read part 1 of the interview series here.

I met Becca last fall just as Demandforce was about to launch their customer community – Generation Demandforce.  It was amazing to catch up with her again 4 short months later to hear how the community has turned into a great customer retention tool for their business and all the lessons Becca learned along the way in managing a private B2B community. Below is part 1 of our 2-part interview series.

At Lithium, we’re definitely #seriousaboutsocial.  We don’t just advise our customers on best practices, we constantly evaluate our own business and make adjustments regularly.  In a lot of ways, Lithium is exactly like our own customers.  We’re B2B, B2C, B2E, B2B2C…at the end of each of these “business to” acronyms is a common thread:  a person.  When it comes to customer service, we are maniacally focused on Lithium value #1, “take customer success personally.”   If our customers are successful, we’re successful.

Lithium customer Redfin is disrupting and revolutionizing the real estate industry.  CEO Glenn Kelman was featured on NBC Bay Area's http://pressheretv.com/

Wendy Schippers is EMEA Social Media program lead & Community Manager at Hewlett-Packard.  She talked with us about managing  the French and German communities for HP, challenges she's overcome in launching global initiatives and what inspires her to help her customers.  Follow her posts on the Lithosphere:  Wendy_S.

Wendy Schippers is EMEA Social Media program lead & Community Manager at Hewlett-Packard.  She talked with us about managing  the French and German communities for HP, challenges she's overcome in launching global initiatives and what inspires her to help her customers.  Follow her posts on the Lithosphere:  Wendy_S.

Xavier Jimenez is Director of Social Solutions Consulting at Lithium.  He is nominated for a board position with the Digital Analytics Association so we thought it was a good opportunity to get to know him a little better.  Preview: he loves rugby and chili peppers.  Oh yes, and digital analytics!

Meet Bo Reeves - Community Manager, RIM

Bo started with Research In Motion® in Technical Support in 2006, and has always loved the feeling of helping others enjoy all the capabilities that BlackBerry® smartphones have to offer.

He now continues to support BlackBerry users as the Community Manager for the BlackBerry Support Community. He is also a loving father and an avid boogie boarder!