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Get the latest on managing your social customer experience: viewpoint, insight, analysis and best practice guidance from the team @lithiumtech

 

Customer Experience Advantage with Social Support

By BonnieT

Customer Experience Advantage with Social Support

by Lithium Technologies BonnieT ‎08-29-2012 07:02 PM - edited ‎08-29-2012 07:03 PM

Great speakers for our September webcast from Forrester Research, Inc. and Cisco.

Social Support - A Business Imperative

By BonnieT

Social Support - A Business Imperative

by Lithium Technologies BonnieT ‎08-29-2012 06:33 PM - edited ‎08-29-2012 06:35 PM

Our latest whitepaper, Social Support—A Business Imperative, tells you what you should know about social support to remain competitive today and in the next generation. 

Restarting community at 5pm PST

By JulieH

Restarting community at 5pm PST

by Community Manager Community Manager ‎08-23-2012 04:39 PM - edited ‎08-23-2012 04:46 PM

Hi everyone,

 

We'll be doing a quick restart of the community at 5pm PST. Please make sure you save any drafts to avoid losing anything!

 

 Cheers!

 

 

Now Buzzing at Lithium: SXSW Panel Picker

By erinkoro

Now Buzzing at Lithium: SXSW Panel Picker

by Lithium Alumni (Retired) Lithium Alumni (Retired) on ‎08-20-2012 10:23 AM - last edited on ‎08-20-2012 04:20 PM by Lithium Alumni (Retired) Lithium Alumni (Retired)


SXSW PanelPicker.jpg      Vote now through August 31.

Update on Lithosphere Member Donation

By PaulGi

Update on Lithosphere Member Donation

by Lithium Alumni (Retired) Lithium Alumni (Retired) ‎08-17-2012 05:13 PM - edited ‎08-17-2012 05:42 PM

PaulGi ProfileAs you may remember at LiNC that we announced our Lithosphere charitable donation for the year. I wanted to give you an update from the charity's director of operations, Lynn Soli, as to how the projects were going.

Leading by Example: Lithium Customer Support improves NPS to 83% and reduces support volume by 7% with Lithosphere

lithium_nps-csat.png Find out how Lithium acheived a Net Promoter Score (NPS) that is on par with some of the top tech brands in the world.

Announcing the Lithium 2012 Summer Release

By JustinS

Announcing the Lithium 2012 Summer Release

by Lithium Technologies JustinS on ‎08-10-2012 10:45 AM - last edited on ‎08-14-2012 08:40 PM by Lithium Alumni (Retired) Lithium Alumni (Retired)

lithophere-summer-release.jpg

 

Hot off the heels of raising $53.4M at the beginning of the year, we’ve been building out the Lithium R&D team and investing heavily in our product suite.  I couldn’t be more proud of the results.  Find out more about our Summer 2012 Product Release, including Lithium Response, Lithium Ratings & Reviews and Lithium Groups.

Congratulations to our top contributing users in July!

thumbCongratulations to our top kudoed community contributors in July. Claudius is making quite a run at top kudoed user of the year, and it's always great to see other VIPs on the list, like Wendy. And welcome to JC who makes his first appearance on the top three this month.

Welcome Back, PlayStation® Community!

111x74-fb-v2 (1).pngWelcome back, Playstation Community!  To celebrate, the team at Lithium is hosing a haiku contest with the theme, "Why I Heart Playstion."  Sumit your haiku and vote on other enteries here:   Enter and read all of the submissions on Lithium's Facebook page.

Several fixed issues on Lithosphere

Happy Friday Lithosphere!

 

Just a quick note to let you know that  issues you may have been experiencing on Lithosphere lately  have been fixed this week, see the list within.