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lithium's view blog

Get the latest on managing your social customer experience: viewpoint, insight, analysis and best practice guidance from the team @lithiumtech

 

We all win WITH our customers

katy_keim.pngNo matter what your business is, we all win with our customers.   They're expressing themselves online (among other places) and you can't pretend you don't see it.   Big brands can't respond to every single tweet but they should be watching for early indicators of what's bubbling up around their brand and address that publicly.   If you're still asking the question "Why do I need to invest in social media?",  it’s time to go back to listening to your customers and really consider the benefits of their feedback

Upcoming Changes to Dev Nation

Changes coming to the way that Dev Nation is accessed next weekPaulGi Profile

Social Customer Experience on the Silk Road

By CharlesH

Social Customer Experience on the Silk Road

by Lithium Technologies CharlesH on ‎07-11-2012 02:49 PM - last edited on ‎07-11-2012 04:59 PM by Lithium Alumni (Retired) Lithium Alumni (Retired)

7489436636_34e519864c_o.pngWow! Lithium’s newly formed Asia-Pacific Team has been very busy in the past week weeks.  As we officially launched our APAC operations, we visited cities across the region -- from Singapore to Shanghai to Doha to Sydney. 

How Can A Twelve Year Old Be Influential Enough to Sell Her Family Home?

influence.pngInfluence.  Everyone's talking about it.  In fact, that word has been mentioned on the social web over 36,000 times in just the last 24 hours.

Five Tips to Inspire a Social Customer Experience, Based on My Arugula Obsession

Photo Jul 06, 10 03 25 AM.jpg

My arugula obsession began at Giovanni's Pizza, a nifty little operation tucked inside of Club Deluxe.  It's not hard to tell why my friends and I frequent the place – who doesn't love a neighborhood spot with live music where they squeeze fresh grapefruit juice for greyhounds?  Giovanni makes pizza's in the back and always stops to say hi, kissing all the girls once on each cheek.

Congrats to the Top Kudo'd Authors in June

By PaulGi

Congrats to the Top Kudo'd Authors in June

by Lithium Alumni (Retired) Lithium Alumni (Retired) on ‎07-02-2012 03:43 PM - last edited 3 weeks ago by Moderator Moderator

thumbCongratulations to our top kudo'd customers in June! - Claudius, ktharris, keighlian

Energizing our agility via Lithosphere Customer Ideas

By JeffSp

Energizing our agility via Lithosphere Customer Ideas

by Lithium Technologies JeffSp ‎07-02-2012 08:31 AM - edited ‎07-02-2012 08:37 AM

ideas banner -80x80.pngChanges are afoot in the Lithosphere Customer Ideas area and the first update is in place: a new statuses and workflow scheme.

 

We strive for rich and persistent interaction with our customers as part of our commitment to the agile scrum product development methodology -- it's what helps Lithium and our customers stay competitive and engaging.