"All Superusers, All the Way"
Well known Social CRM blogger, John Moore interviewed Lithium's Principal Scientist over Skype. We recorded the conversation.
Part 3 focuses on Superuser research, who these people are and what characterizes them.
You can follow John on Twitter at @johnfmoore and his blog is 'Random Thoughts of a Boston-based CTO'. You can read Michael's blog on Lithosphere and follow him on Twitter at @mich8elwu