Our September webcast, Customer Experience Advantage with Social Support, will feature Kerry Bodine of Forrester Research, Inc. and Tarik Mahmoud of Cisco.
If Kerry’s name sounds familiar, you may have seen it on sites like Harvard Business Review, The Wall Street Journal, Fast Company, Forbes, or Advertising Age.
Tarik, you may not know, but he and his 80-member global team have been rockin’ it over at Cisco leading Worldwide eSupport and Serivice Technology. He’s a recognized expert in service enabling technologies, system and data integrations, process engineering, global operation, business intelligence and social support.
Together, Kerry and Tarik will walk us through what the customer experience is, why it matters, and how a focus on the customer experience in your social support practice will bring you competitive advantage. We hope you'll join us.
Keep up with the Lithium webcast calendar on Twitter: @lithiumtech #lithcast
