[Webcast Q&A 5-20-10] Could you explain Social CRM further? #scrm [Your Customers are Everywhere] [ Edited ]

[IngridS]

Attendee 23: "how do you map community data and transactional data to 'broad social web data'? as that broad data is either posted anonymously or under a username that may be different to what is recorded in crm system or community?"

Attendee 27: "How do you build up a bunch of 'Kagiwagi's'?"

Attendee 30: "What keeps kadjiwai from diluting the brand if he answers 40K answers, or worse keep him from stealing customers"

Attendee 32: "what does CRM stand for?"

Attendee 33: "Where was the clear definition of Social CRM? Nice disucssion, but how is it defined."

Attendee 34: "Can this integrate with a salesforce crm applications?"

[peterkim]

Lots of parts to this question - I've posted some additional information here: http://www.beingpeterkim.com/2010/05/social-crm-1.html