[Webcast Q&A 10-29-2008] Is it easy to integrate social media into existing CRM systems? Are there API's available? [Successful Customer Communities] [ Edited ]

[DaveEv]

Forrester Analyst Jeremiah Owyang provides a great answer to this post in his blog:

http://www.web-strategist.com/blog/2008/06/03/when-social-media-marries-crm-systems/

I highly recommend following Jeremiah on Twitter as well: http://twitter.com/jowyang