61578 false 2012-10-03T01:21:48+00:00 2 2012-10-03T01:21:48+00:00 <IMG src="http://lithosphere.lithium.com/t5/image/serverpage/image-id/4572iC15DCF0412B8A59F/image-size/original?v=mpbl-1&px=-1" border="0" alt="timwi-pic.png" title="timwi-pic.png" align="left" />Il y a bien longtemps déjà, en fait c’était hier, le consommateur était isolé et ne pouvait communiquer avec sa marque favorite qu’à travers les canaux classiques de communication que sont le téléphone ou le papier.    Point de vue, par Tim Wirth. 561 0.0 TimWi L’innovation au secours du support client - exemple de Skype false TimWi 2626 831 commentary 53028 false 2012-06-29T13:19:21+00:00 0 2012-06-29T13:19:21+00:00 411 0.0 AdamN Hi Bitbrit,   Indeed, it is possible to search for both m... false AdamN 340 85852 false 2013-05-13T19:35:05+00:00 14 2013-05-13T19:35:05+00:00 1180 0.0 Jasmin Re: Taking Customer Success Personally false Jasmin 2867 65422 false 2012-11-13T00:25:43+00:00 0 2012-11-13T00:25:43+00:00 7378 0.0 Anonymous Re: The Missing Link of Influence: The Potential to Influence, and Be Influenced false Marie Wallace 1124 43192 false 2012-04-11T14:28:17+00:00 0 2012-04-11T14:28:17+00:00 2204 0.0 pinkcalculator Re: Lithys 2012: giffgaff - Best Social Customer Experience false pinkcalculator 122 75218 false 2013-02-25T23:23:34+00:00 6 2013-02-28T19:45:48+00:00 Lithium Communications Director Michael Paige reports from Barcelona on Mobile World Congress 2013. Day 1: The Device Wars & the SCXP     1798 0.0 BonnieT Mobile World Congress 2013 Daily Digest—Day 1: What the Mobile Device Wars Mean for Social CXP false BonnieT 2801 831 commentary 1 news and announcements 81880 false 2013-04-12T13:32:39+00:00 1 2013-04-12T13:32:39+00:00 4482 0.0 Anonymous Re: Big Data Reduction 3: From Descriptive to Prescriptive false Andrew Stein 1215 60666 false 2012-09-20T09:38:02+00:00 0 2012-09-20T09:38:02+00:00 222 0.0 NeelD Re: Reaping ROI from Online Communities false NeelD 2616 7205 false 2010-06-29T23:12:59+00:00 0 2010-06-29T23:12:59+00:00 4632 0.0 BrianO Re: iPhone bug prevents posting to Lithium communities - please fix! false BrianO 292 75624 false 2013-02-27T20:22:08+00:00 2 2013-02-28T19:43:55+00:00 <IMG src="http://lithosphere.lithium.com/t5/image/serverpage/image-id/9776i6510873C3690F066/image-size/small?v=mpbl-1&px=-1" border="0" alt="MWC.JPG" title="MWC.JPG" align="left" />     Lithium Communications Director, Michael Paige, breaks down Day 3 of Mobile World Congress 2013 1568 0.0 BonnieT MWC Daily Digest—Day 3: New Mobile Technologies and the Future of Brand Experiences false BonnieT 2804 835 conferences events & webcasts 1 news and announcements 77182 false 2013-03-09T19:21:47+00:00 16 2013-03-20T18:51:40+00:00 254 2013 Lithy Submission lithy2013 0.0 DeniseJ Lithys 2013: YouSendIt - Best Business ROI false DeniseJ 255 1408 2013 Entries 472 Best Business ROI 76684 false 2013-03-06T23:05:26+00:00 7 2013-03-07T14:58:46+00:00 393 2013 Lithy Submission lithy2013 0.0 DeniseJ Lithys 2013: Joe Mobile - Best Community Design false DeniseJ 242 1408 2013 Entries 1424 Best Community Design 74604 false 2013-02-20T19:07:12+00:00 42 2013-03-19T17:00:38+00:00 352 2013 Lithy Submission lithy2013 0.0 DeniseJ Lithys 2013: BRP - Best Social Support Program false DeniseJ 209 1408 2013 Entries 1414 Best Social Support Program 4502 false 2009-12-04T13:24:14+00:00 0 2009-12-04T13:24:14+00:00 3276 0.0 Greed Re: The software false Greed 214 473 false 2008-09-12T22:39:02+00:00 1 2008-09-12T22:39:02+00:00 12273 0.0 BillT Re: Social Media Tools false BillT 114 1577 false 2009-02-07T23:02:06+00:00 0 2009-02-07T23:02:06+00:00 3959 0.0 sakuchan Re: How to purchase this false sakuchan 112 78338 false 2013-03-15T19:41:26+00:00 29 2013-03-15T19:41:26+00:00 652 2013 Lithy Submission lithy2013 0.0 DeniseJ Lithys 2013: SFR - Best Superfan Story or Insight false DeniseJ 283 1408 2013 Entries 572 Best SuperFan Story or Insight 76698 false 2013-03-07T00:10:43+00:00 10 2013-03-07T15:15:12+00:00 296 2013 Lithy Submission lithy2013 0.0 DeniseJ Lithys 2013: Joe Mobile - Best New Community false DeniseJ 244 1408 2013 Entries 76 Best New Community 75396 false 2013-02-26T19:29:04+00:00 2 2013-02-27T20:26:28+00:00   <IMG src="http://lithosphere.lithium.com/t5/image/serverpage/image-id/9732iDE5B7A01A38E683F/image-size/small?v=mpbl-1&px=-1" border="0" alt="MWC Hola.JPG" title="MWC Hola.JPG" align="left" />   Lithium Director of Communications, Michael Paige,serves up Day 2 of Mobile World Congress in Barcelona 3418 0.0 BonnieT MWC 2013 Daily Digest—Day 2: Data, 5G, NFC, Oh my! Telecoms Will Face Complex Support Challenges false BonnieT 2802 194 best practices 835 conferences events & webcasts 833 customer stories 1 news and announcements 86684 false 2013-05-18T01:00:55+00:00 6 2013-05-18T02:38:19+00:00 <IMG src="http://lithosphere.lithium.com/t5/image/serverpage/image-id/11802i258599EEB6622AE0/image-size/original?v=mpbl-1&px=-1" border="0" alt="maniacle.png" title="maniacle.png" align="middle" />   WE ARE MANIACAL ABOUT MOBILE 450 0.0 VincentB The new mobile! false VincentB 2872 837 products & solutions 72514 false 2013-02-04T22:03:05+00:00 3 2013-02-04T22:35:11+00:00 <IMG src="http://lithosphere.lithium.com/t5/image/serverpage/image-id/9160i75B72C115120569B/image-size/small?v=mpbl-1&px=-1" border="0" alt="TWC case study cover.jpg" title="TWC case study cover.jpg" align="left" />Learn how Time Warner Cable improved social agents' productivity by 57% using Lithium. 275 0.0 DeniseJ TWC named "Top 10 Socially Devoted Brand" by Adweek false DeniseJ 2757 833 customer stories 59536 false 2012-09-18T16:30:00+00:00 1 2013-02-01T19:57:30+00:00 <A href="http://lithosphere.lithium.com/t5/Science-of-Social-blog/How-Much-Information-is-in-Your-Big-Data-and-How-Can-You-Measure/ba-p/59536" target="_self"><IMG src="http://lithosphere.lithium.com/t5/image/serverpage/image-id/6910i3FB456345C87F173/image-size/original?v=mpbl-1&px=-1" border="0" alt="data vs info balance350.png" title="data vs info balance350.png" align="left" /></A>If you stare at the data-information inequality long enough, you may start to wonder how we measure information. In order for this inequality to hold, we must be able to quantify the amount of data as well as the amount of information and compare them. It is pretty straight forward to measure the amount of data you have, because that is just the storage volume of the data. If you are really dealing with big data, then the data would be on the order of hundreds and thousands of terabytes. But how can you quantify how much actual “information” is in the data you have?   7466 0.0 MikeW How Much Information is in Your Big Data and How Can You Measure It? false MikeW 1044 1124 Big Data 76708 false 2013-03-07T00:22:34+00:00 7 2013-03-07T15:17:51+00:00 235 2013 Lithy Submission lithy2013 0.0 DeniseJ Lithys 2013: Joe Mobile - Best Business ROI false DeniseJ 246 1408 2013 Entries 472 Best Business ROI 62788 false 2012-11-20T23:02:32+00:00 0 2013-02-01T19:52:42+00:00 <A href="http://lithosphere.lithium.com/t5/Science-of-Social-blog/Learning-the-Science-of-Prediction-How-do-You-Know-Your/ba-p/62788" target="_self"><IMG src="http://lithosphere.lithium.com/t5/image/serverpage/image-id/7328iDE7CBB60D06091A8/image-size/original?v=mpbl-1&px=-1" border="0" alt="Forecast chart_b300.png" title="Forecast chart_b300.png" align="right" /></A> This post is the first of a two part article addressing the question: How do you know if your influence score is correct? Today, I won’t actually answer this question, but will show you a step-by-step procedure that we will use next time to address this question.   Because nobody actually has any data on influence (i.e. data that explicitly says who actually influenced who, when, where, how, etc.), all influence scores are therefore computed from users’ social activity data based on some models and algorithms of how influence work. However, anyone can create these models and algorithms. So who is right, and who has the best model? More importantly how can we tell and be sure your influence score is correct? In other words, how can we validate the models that influence vendors use to predict people’s influence?   7552 0.0 MikeW Learning the Science of Prediction: How do You Know Your Influence Score is Correct – Part 1 false MikeW 1081 77 Influencers 62636 false 2012-10-23T15:41:27+00:00 4 2013-02-01T19:54:52+00:00 Since I’ve decided to rotate more frequently between different projects that I’m working on, I feel this is a good time to revisit the topic of influence and pick up where I left off on this fascinating subject.   <A href="http://lithosphere.lithium.com/t5/Science-of-Social-blog/What-is-Influence-Really-No-Carrots-No-Sticks-No-Annoyance-No/ba-p/62636" target="_self"><IMG src="http://lithosphere.lithium.com/t5/image/serverpage/image-id/7302i4DC044B215D91F1D/image-size/original?v=mpbl-1&px=-1" border="0" alt="No Carrot Stick Annoyance Trick600.png" title="No Carrot Stick Annoyance Trick600.png" align="center" /></A>   It’s been more than two years since I wrote about influence. You can find <A href="http://lithosphere.lithium.com/t5/Building-Community-the-Platform/My-Chapter-on-Influencers/ba-p/8213" target="_blank">my chapter</A> plus miscellaneous articles on influence via the <A href="http://lithosphere.lithium.com/t5/Science-of-Social-blog/bg-p/scienceofsocial/label-name/influencers" target="_blank">label under “influencers”</A>. I didn’t lose interest in this subject – the simple fact is empirical research takes a lot of time, much more than qualitative research. I also conduct research in many areas besides digital influence. If you’d like a quick recap of my earlier work, <A href="http://www.mycustomer.com/video/six-ways-identify-social-media-influencers-and-engage-them" target="_blank" rel="nofollow">this video interview by MyCustomer.com</A> covers the essence of what I did.   9777 0.0 MikeW What is Influence, Really? – No Carrot, No Stick, No Annoyance, No Trick false MikeW 1076 77 Influencers